Trial license for Automation for Jira is not working

[Terry Morris]

I know this is probably more for the Atlassian folks, but I will give it a try here.  I am upgrading a Jira Data Center server on an isolated network.  I have been tasked with getting a trial version of Automation for Jira running on the new server so that my Jira admins can test it out to see if it is what they want.

I have downloaded the latest plugin jar and installed it on the Jira instance.  THREE different times I got a new trial license and typed it in to only get a failure notice.  I have double and triple checked each license before getting a new one.  Does anybody have any idea what is going wrong?  Should I just check a fourth time?

Thanks!

Terry

[Tinker Fadoua · Accepted solution]

@Terry Morris 

What error are you getting please?

Can you please check the jira log and share with us the error?

Best,

Fadoua

[Terry Morris]

The error I am getting is that none of the app licenses are valid.  I have tried regenerating licenses multiple times to no avail.  There are no errors in the jira logs.

Terry

[Tinker Fadoua]

What version of Jira please?

[Terry Morris]

I decided to print the license key from my isolated system and compare it paper to paper and found my mistake.  I appreciate the assistance, Fadoua.

[Tinker Fadoua]

I am glad it was nothing major! It happens thank you for accepting my answer even though I didn't help you.

Best,

Fadoua