Using Advanced Custom Field "Time in Status"

[Robert Oxford]

Attempting to Use the Advanced Custom Field "Time in Status" but am unclear as to how this works and how to configure? I have read a variety of documentation but have not found it helpful.

I have created the field

I have added it to Screens/Screen Schemes but it doesn't show up anywhere. I have accessed the Dashboard and added the widget "Average Time in Status" but it shows "No Data Available."

I have a working theory, that because I created and moved the issue to "Done/Resolved" during Non-working hours (Hours outside the Systems settings in Jira), that the issue won't have any data as "Time in Status" until it has spent "Time in Status" during "Working hours" and won't display on my Issue Detail View or in the Widget until it has accumulated time during those hours.  Does that sound correct?

I experienced these "Hidden fields" before. It is Very frustrating that because no data exists in a field that the field doesn't show up! Not a particularly good UX.

Thanks for your help on this one. 

[Pramodh M · Accepted solution]

HI @Robert Oxford 

Please find the Community Post here on how to use Time in Status Custom Field

https://community.atlassian.com/t5/Jira-Software-questions/Time-in-Status-says-None/qaq-p/1447201

Let me know if you need any clarification

Thanks,
Pramodh

[Robert Oxford]

Thank you.

That is VERY helpful.

The only other question I have left is: Would the "Time in Status" calculate as time in status if the issue were created out side of the Jira Working Hours? Right now the Widget doesn't show any data for the issue I created Yesterday and closed today.

Thank you very much for your help!

[Pramodh M]

@Robert Oxford 

It should show the average number of times your issue has been in each status, give it a time. Since the data is calculated over a number of issues and not just one, it requires a set of issues. 

As said in the linked answer, if we need the exact time of how many hours/minutes the status has been in an issue, we need to follow either the REST API Way or the Plugin.

Thanks,
Pramodh

[Robert Oxford]

Thank you.