Where a free text searcher field takes the information from?

[natalia_sandakova]

Howdy)

We came across a case where our custom field either stopped working or is working incorrectly.

We have an automation rule that evrey Monday creates and sends an email with following content:

"Countdown" and  "Планова дата виконання" (equivalent of  "Due date") are custom fields.

As they told me "Countdown" should have count how many days we have left till the Due date, the number should automaticcally change everyday (I have no idea what it should do when the Due date has passed, show "0" maybe, IDK). Here is the details of the "Countdown" field (there is no description):

  

As I understand his field doesn't count anything, it reads the text from some source and shows it. I need to find where it takes the nubmer of remaining days from.

I understand that you don't see the whole system, but maybe you can suggest what mechanism in Jira can count the days from current day till "Due date" (or other relevant field).

Thank you and have a good one)

[Evgenii]

Hi, @natalia_sandakova 

It's an interesting question. This field can be changed by job, made by Automation, or maybe it can be scripted field of ScriptRunner. It's hard to guess correctly.

I noticed, that issue. is absent in email template.

You have to use {{issue.customfield_10204}} , {{issue.Countdown}} and so on...

[natalia_sandakova]

Hi, @Evgenii 

Thanks. I'll give it a try.