Widget displays This app doesn't have permission to browse users

[Fabiola De la Cueva]

I am trying out JIRA Service Desk. 

I am trying to set up the Widget.

I already made sure that jira-servicedesk-users have "Browse Users" permissions. However, addon_com.atlassian.serviceesk.embedded does not show under jira-servicedesk-users and I cannot manually add the user.

You can see the error that I am getting:

And this image shows that the jira-servicedesk-usres does have the Browse Users and Groups permission.

[Fabiola De la Cueva · Accepted solution]

Open a support ticket and they took care of it.

They went in and added the user to the group.

[Alec Jasanovsky]

Nice. Happy to hear it's resolved!

[Alec Jasanovsky]

Are you sure you're in the global settings? My thinking is you're likely doing this on the project-level. 

[Fabiola De la Cueva]

This looks like Global Permissions to me. It says so on the URL.

I highlighted the URL address and the section of the picture that I had included earlier where it shows that Browse users and groups does list jira-servicedesk-users

[Alec Jasanovsky]

Doesn't look like it - Global permissions will have the label "Global Permissions" on top. To get there: Hit the Settings cog on your dashboard > Hit System > Global Permissions. 

[Alec Jasanovsky]

Actually, that is - just doesn't have the label on top. You can tell based on the permission set available there. 

[Fabiola De la Cueva]

This time, I scrolled all the way to the top,

I highlighted where it says Global Permissions, please not that it is the same URL as before

[Alec Jasanovsky]

I reread your issue - the solution should be to go into your user management and to filter users by "System Users" instead of "active users" - then add the 'user' addon_com.atlassian.serviceesk.embedded to the group. 

[Fabiola De la Cueva]

This is a system user, so all the controls are disabled and grayed out. Please see image below:

[Alec Jasanovsky]

Interesting - you'll notice that the Service Desk box is ticked as well meaning that the user is already added to the group. 

Seems the way to do it is to check the service desk group itself and double check he's not in there - if not, try to add the user from the group screen "Add User to group". 

If that doesn't work, i'm at a loss and you should open a ticket with Atlassian. 

[Fabiola De la Cueva]

Alec,

Thank you for your patience. 

We have gone full circle now. I cannot add a system user to a group. I get the following error

I will contact Atlassian. I wanted to make sure it was not something obvious that I was missing.

Thanks,

Fab

[Alec Jasanovsky]

Yeah I just tried it on my staging environment, sorry i couldn't be more helpful! Good luck!

[Shannon Smith]

@Fabiola De la Cueva

Did you get this resolved? I have the exact same issue