Workflow condition on Value Field: Status Category

[Davide Bortolotti (Jira Admin)]

Dear all, I'm new here.

I'm trying to simplify a transition-crowded workflow of my company. I have a workflow with three teams that can pass issues to each other to allow each team to contribute to the solution. Every team have two statuses: "Waiting for that team" and "In progress on that team" (this because of specific SLAs).

When team A need to pass the issue to team B, the issue in progress on team A will be moved to waiting for the team B. Then, when the team B can take in charge the issue, they move the issue to in progress on team B, etc...

When a team find the solution, this team moves the issue in "Resolved". This can happen only if the issue is in progress on that team.

To simplify the worklow I would remove all the specific transitions from the various "In progress on a team" to "Resolved".

I seen in the documentation that each status, standard or custom, have a status category that can assume values like To do, In progress and Done.

I seen that in the workflow conditions on the transitions it is possibile to add a value field condition based on the field Status Category.

I tried various combinations as per the suggestions reported in this article https://community.atlassian.com/t5/Jira-questions/Value-Field-Condition-Current-Status-Status-Category/qaq-p/2229228 but I didn't get to the solution.

Now I'm wondering if there is a bug in Jira Cloud or if I'm making errors.

Any help is appreciated.

[Marc - Devoteam]

Hi @Davide Bortolotti (Jira Admin) 

Welcome to the community.

Your interpretation is not correct.

A status has a defined status category, this can be To Do, In Progress or Done.

it is not that can be defined multiple categories.

So as an example in a workflow you have different statuses, some are in the category To Do (grey), some In Progress (blue and some Done (green)

Switching to a different status is possible on Status Category condition, this based on a Value condition, use the field status category and the option ID should be the value 1

To Do equals id 2

In Progress equals id 1

Done equals id 3

But way simpler is to use the previous status condition.

[Davide Bortolotti (Jira Admin)]

Dear @Marc - Devoteam

I think we're on the same page. I understood that each status is associated to a specific status category. My concern is to check the value of this status category in my workflow condition to enable a specific transition.

I tried to implement your suggestion to allow the transition from the "In progress on team A" status to the "Resolved" status:

But when I try to change the issue status, I cannot see the "Resolved" status in the drop down:

If I remove the condition on the status category, the "Resolved" status pops-up:

In my case using the previous status condition is not so simple because I have a large number of previous statuses and I want to create a scalable workflow avoiding to add to each transaction new statuses connected to new teams.

[Marc - Devoteam]

Hi @Davide Bortolotti (Jira Admin) 

As i mentioned, the id for "Done" statuses (green) is 3, not 1.

So in your condition it should be equal to value 3

But as I mentioned, this is waiting for errors, it's better to use the condition: 

previous status

[Davide Bortolotti (Jira Admin)]

Hi @Marc - Devoteam

I tried even with the OptionID=3 but I'm experiencing the same behaviour like OptionID=1.

Is there any way to see somewhere the ID of the current status category related to the current status?

Thanks!

[Marc - Devoteam]

Hi @Davide Bortolotti (Jira Admin) 

It works on my end, but as I mentioned this way is not a sound way.

it's better to use the condition: 

previous status

You can specify the exact status when using this condition, not a status category