You need to be a Service Desk Agent to access this page.

[Tayyab Bashir]

Hi, 
I just installed Service Desk for evaluation on top of my JIRA Software. 

I created a basic service desk project but there are no queues, SLAs, Request types available. Instead, whenever I go to any of the admin pages (SLA, Request Type, Portal Setting) it gives me the following error. 

Snap! You can't view this page. 

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

How do I become an agent? I have given access to service desk group and I am added in it as well. In the project's user role, I have added myself as admin and user aswell. Still the same error. 

On the other hand, when I installed the service desk's standalone version on my local system, it worked fine and had all the settings and pages working fine. 

Kindly could anyone explain this to me? 

[Nic Brough -Adaptavist- · Accepted solution]

It means what it says - go to the project permissions and add yourself as an agent.  Not just "access", but "agent".  Also check you have the access rights to SD under "manage applications"

[Tayyab Bashir · Accepted solution]

But there is no option to add myself as agent in project permissions? 

I installed service desk just by going to manage applications and chosing add service desk on evaluation? Could it be these features are disabled in evaluation? 

And I have added myself in the access rights for SD.

[Tayyab Bashir]

Do I have to make any changes in Permission Scheme of the project? 
When I try to Edit permissions scheme of my SD project, it just shows a blank page.

I still cant figure out how to add agent? 
I thought agents are people who have access to application and global permissions (which I do)

[Nic Brough -Adaptavist-]

No, that's the point, you need to add yourself as an agent on that project (via the roles - look for "Service Desk Team"), as well as having the global access to the application.

Evaluation has nothing to do with it, you just need to get the permissions right.

[Tayyab Bashir]

The issue is resolved now. 
The service desk wasn't installed properly. I had to restart JIRA services for Service Desk to take effect.

I'm not sure why restart was necessary, but issues have been rectified after the restart. 

[Niranjan Manjunath]

Sounds like Atlassian thinks you are just supposed to get it. I am sorry folks, but this just isn't intuitive at all!

I see the same error that the OP published but I see it. I added myself as a "Service Desk Team" and all the roles I could be part of. Still, no luck. 

And since I am using the SaaS version there is no restart available. So, what am I supposed to do now?

[Nic Brough -Adaptavist-]

It means what it says - go to the project permissions and add yourself as an agent. Not just "access", but "agent". Also check you have the access rights to SD under "manage applications"

[Niranjan Manjunath]

I had to ask my JIRA Admin to look at it. He eventually had to add a license for service agent on my account. Nothing was changed on the project or roles for me. I am still part of the "Service Desk Team". I would argue that the error message is a bit generic and it takes a real JIRA guru to figure out whats causing it :)

Thank you for your time.