hide customer email address from Service Agent

[integrations]

can I hide customer email address from Service Agent.

[Patrick Cartier [Candylio]]

Hi @integrations

You can hide this using the "user email visibility" setting under general configuration in Jira.  This will be an instance wide change though, not just for your Service Desk.

From: https://community.atlassian.com/t5/Jira-questions/hide-customer-email-address-from-Service-Agent/qaq-p/836076

[integrations]

Hi Patrick,
I don't want just hide the profile page email.

I need the customer list to be completely removed from the project page.

Do you have any idea about it?

[Patrick Cartier [Candylio]]

So this seems like a question related to field level security.

Currently Jira doesn't have this capability and here's a ticket for it saying they won't implement: https://jira.atlassian.com/browse/JRASERVER-1330

Since you are on server, users are required to give an email address on signup.  If the above solution didn't work you might need a plugin such as "field security plugin for jira".

https://marketplace.atlassian.com/apps/23216/field-security-plugin-for-jira?hosting=server&tab=overview

another option would be to allow anyone to create support tickets as mentioned in this thread here, that would anonymize them completely: https://community.atlassian.com/t5/Jira-questions/Anonymous-Access-To-Service-Desk-Customer-Portal/qaq-p/240249

hope something here helps