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i want that my item transition to another stats whem 2 days pass in the stats that it is now

Eduardo Bentes Carneiro September 19, 2024

 

 

"So, I want my item, as soon as it reaches the status 'Analysis' and stays in that status for two days, to automatically move to the status 'Completed.'"

2 answers

1 accepted

2 votes
Answer accepted
Josh Costella
Community Champion
September 19, 2024

Hi @Eduardo Bentes Carneiro 

Can you explain a little more about the problem you are trying to solve with this automation? 

My questions start with:

  • What will the transition from Analysis tell you?
  • How will you know that Analysis has been completed?
  • Assuming Analysis is done by a person, why isn't that person responsible for transitioning the ticket to Completed when finished? 
Eduardo Bentes Carneiro September 19, 2024

The transition trigger would be when the item moves from the status "Sent to Finance" to "Paid". After staying in the "Paid" status for 2 days, it would automatically move to the 'Sent to Accounting" status.

Josh Costella
Community Champion
September 20, 2024
Eduardo Bentes Carneiro September 20, 2024

thanks! help alot

1 vote
Eduardo Bentes Carneiro September 19, 2024

The transition trigger would be when the item moves from the status "Sent to Finance" to "Paid". After staying in the "Paid" status for 2 days, it would automatically move to the 'Sent to Accounting" status.

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