is there a way to display dashnords contains informations about the group that an agent is member of

[Soukaina IBALINE]

Is there a way to display dashboards containing information about the group that an agent is a member of

I have several groups, each group contains a leader, a team leader, and team members. I want each leader to see on the dashboards I've created only the tickets processed by their group .

[Ingo Mohr]

Hi @Soukaina IBALINE

You could create 1 dashboard for each of the teams. Each dashboard has its own permissions (and so have the JQL filters you use to display the tickets processed).

Since different teams typically have different needs - or want to display information in a different way - or add information, a dedicated team dashboard could be a good idea, anyway. The team lead could add/remove/edit the gadgets on the dashboard to their liking.

[Soukaina IBALINE]

Hi @Ingo Mohr  

Here is an example of a query that fetches all service requests: <<project = "It Services" AND issuetype = "[System] Service request" ORDER BY created DESC>> . I want to add to this query the requests handled by the 'Support n1' group.

Regards

[Soukaina IBALINE]

@Ingo Mohr  Any answer yet !

[Ingo Mohr]

Hi @Soukaina IBALINE ,

To me the only question left to answer is this: How do we know for a given issue that it‘s to be handled by a given support group.

If you already have an issue field for that, you should be able to include that field in the JQL query you have created.