jira cloud - getting email notification for my own comments

[Winnie Lau]

How to disabled email notification for my own comments?

It only happen for certain projects.

It is already "Do not notify me" in Personal setting - Preference - Notifications of your changes.

[Patrick Cartier]

Hi @Winnie Lau ,

I think it might be something to do with the notification scheme in those projects.

As you said you disabled the notifications of your changes preference.

Can you see if there are any custom events in the notification scheme.  You might have to ask your project admins to take a look for you if you aren't one.

Hope this helps!

[Winnie Lau]

Hi @Patrick 22 ,

Thank you for comments. I compare my project notification scheme with other projects.

My project set lesser notifications in each events compared to default.

I am the project admin, however I cant find any other setting to turn off for below situation:

1) I receive an email for my own comments

2) I receive an email for my changes in project updates

[Pavel Adamovich]

Hi.

We have the same issue. Seems like notifications on own comment is broken after introducing "Jira emails changement" by Atlassian.

I've checked my preferences - "Notifications of your changes" option is disabled.
All was ok till ~ the last week. There was no any changes in notification schemes from our side.

[Winnie Lau]

Exactly! I start to receive "my own comment" email on 5 July 2019.

[Patrick Cartier]

Ok thanks @Winnie Lau and @Pavel Adamovich .

I have tested this on my instances and I cannot reproduce it.

My first suggestion is going to be try and turn it on, then turn it off.

Next I would suggest creating a bug with Atlassian since I couldn't find one already created:

https://support.atlassian.com/contact/#/ 

Hope this helps somewhat.

[Pavel Adamovich]

Bug report - done.

Also (as an idea) from our side it is reproduced only for a newly created Service Desk tickets.