need help to configure email notification, i am new to this JIRA

[Ramakrishna Kosuru.]

need help to configure email notification,  i am new to this JIRA

[Jack Brickey]

@Ramakrishna Kosuru., in looking at recent posts from you they all seem to be on this same topic. Please elaborate on the following:

1. are you on Server or Cloud?
2. what documentation have you reviewed on this subject?
3. what specific issues are you having?

[Ramakrishna Kosuru.]

Please find below answers:

1. Server

2. https://confluence.atlassian.com/adminjiraserver073/configuring-an-smtp-mail-server-to-send-notifications-947188061.html

3. even test connection is also not working, unable to send any notification, any alert to my users.

its like non communicate mode of JIRA

[Jack Brickey]

Thanks for the answers. Have you reviewed the input from Nic on this thread? Does the “Test Connection” fail?

[Ramakrishna Kosuru.]

Hi Jack,

thanks for responding,

yes i followed as he mentioned, but still getting some error.

java.net.ConnectException: Connection timed out

[Ramakrishna Kosuru.]

Hi Jack,

when i am using my gmail SMTP, and its login details i am getting below error

An error has occurred with sending the test email:
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. o124-v6sm8451462qkd.61 - gsmtp

can you please help me on this

[Rambabu Patina _Appfire_]

Hi @Ramakrishna Kosuru.,

The problem might be due to the 'JNDI SMTP resource configuration' as per the exception you are getting. Please turn on the property 'mail.smtp.starttls.enable' and see this article for detailed steps.

Thanks,
Ram.

[Ramakrishna Kosuru.]

Hi Ram,

i tried to add below snippet at /opt/atlassian/jira/conf/server.xml 

but still i am getting same error,

can you pls suggest is that file we need to modify? there is no below snippet in server.xml before i added.

<Resource name="mail/SmtpServer"
    auth="Container"
    type="javax.mail.Session"
    mail.smtp.host="mail.mycompany.com"
    mail.smtp.port="587"
    mail.smtp.auth="true"
    mail.smtp.user="jira@mycompany.com"
    password="mypassword"
    mail.smtp.starttls.enable="true"
    mail.smtp.socketFactory.class="javax.net.ssl.SSLSocketFactory"
/>

[Ramakrishna Kosuru.]

snippet updated with my credentials with port number 25

[Jack Brickey]

sorry for delays here. i'm really slammed at work today. I think @Rambabu Patina _Appfire_ suggestion might be on the right track. Will check back in later.

[Rambabu Patina _Appfire_]

@Ramakrishna Kosuru. Yes your path is correct (i.e /opt/atlassian/jira/conf/server.xml). The <Resource /> node should be inserted inside the <Context/> node and restart the jira to reflect the changes.