"Sorry, an error occurred trying to log you in. Please try again " Login As Other User

[Siddhesh Parab]

Hi 

 I am JIRA Admin and when I am trying to log in as another user I am having an error " An error occurred during login as a user. Please refresh and try again ". However I am able to log in for 2 users . 

[Angélica Luz · Accepted solution]

Hi Siddhesh,

Thank you for reaching out to Atlassian Community!
Just to make sure that we are on the same page, are you using Jira Cloud or Server?
I'm asking that because I found similar issues related to this message only for Jira Server, but the option to login as other user is available only for Cloud.
If possible, please send us a screenshot of the error.

Regards,
Angélica

[Siddhesh Parab]

Hi Angelica , 

Thank You for your quick response. 

 I am using JIRA Cloud . However to my surprise I am able to login to few user accounts and can't login into other few. Is these Bcoz of permission issues ? But as a Admin I guess I should be able to login into all the user accounts easily. 

Also attaching the screenshot of error below: 

Regards, 

Siddhesh

[Angélica Luz]

Thank you for the screenshot.
Site-admins can't log in as another user when this user is also a site-admin.
I can see that this profile of the screenshot has site-admins group, but the button should be greyed out and then be available only if you remove the group site-admin. 
Can you please confirm if the users that you are not able to "Log in as user" have this group on their profile? 

[Siddhesh Parab]

Hi Angelica , 

Thank You for the response. Yes the user is having the same group as I have. So I wasn't able to login.

Thank you once again. 

Cheers 

Regards,

Siddhesh