"Ug is not a valid user" error while adding user as a Board Admin

[AFLAKHSHA P S]

Hi All,

I am getting the error - "ug is not a valid user" while adding some practitioners as admins to Jira Board. 

Please Note : This error is showing only for some users , and not for all users.

Can someone please help me with the resolution or reason for this issue?

Thanks in advance :)

[Niranjan]

Hi @AFLAKHSHA P S ,

The error seems straight forward. The username is incorrect or does not have a  valid license.

[AFLAKHSHA P S]

I had asked the user to change the username to his/her real name, but the issue still persists

[Niranjan]

What is the name of the user in the system. Look at his user profile and try adding the username

[AFLAKHSHA P S]

I tried with the username only, and could see in the list while typing in Board admin type box. But giving this error and gets moved from the admin section

[Patrick Rach]

For my experience for Jira Software Cloud, if you log into that account temporarily and see if that particular account can create a board. If you can't, you are most likely going to get a 

• You do not have permission to share. All shares are invalid.
• The user 'username' does not have permission to share. The owner has not been changed.

This occurs because the user you are trying to add doesn't have the appropriate global permissions. Take a look at this: https://community.atlassian.com/t5/Jira-questions/Unable-to-create-a-board-for-existing-project/qaq-p/838930

Hope this helps! :)

[Adrien P_]

Same issue on my side since a few days, I have created a new user who is configured the same way as the other administrators of the board and the problem persists. Have you already created a support ticket?

[AFLAKHSHA P S]

Yes, I had raised a ticket with Atlassian Support and below was the reply,

I have further researched internally and identified that this is a new bug that has been raised with our developers few days ago with high priority as follows:

• JSWCLOUD-20732: Unable to add new users as Jira software board admin via board settings. Error: "Ug" is not a valid user

This affects new users like in your case. Unfortunately there is no current workaround available for this.

We will be following up with our development team on this issue, as they will need to continue to assess the impact and prioritise the issue against our current backlog. If you would like to be updated on the progress, you can add yourself as a watcher to this bug report.

[Adrien P_]

Thx @AFLAKHSHA P S for your prompt response, I will follow the patch closely !
Have a nice day.