user not able to see the linked request in his task

[Rita Saad YOUNES]

I have a project called HR in jira service management  on a status transiton create an issue in another jira service management automatically , it works perfectly.

but agent in HR not able to see the link with the other roject, what should i do to let the agent know the status and information in another project?

[JM Perrot · Accepted solution]

HI @Rita Saad YOUNES

The new created issue is in an other project ? It probably comes from the permission scheme in the other project in this case.

Else can you specify your problem (more details), please ?

Regards,

JM

[Rita Saad YOUNES]

Hello @JM Perrot I have changed in the permission scheme but users still not able to see the request. for example I have 3 project, one is for HR and other for administration and IT.When a new employee will join I have to open related task to admin and IT. so the HR not able to see the tasks created automatically and related to the main issue. 

Do you have any suggestion?

[JM Perrot]

Hello @Rita Saad YOUNES

You have some options, the first one can be to give access to HR agents to others projects with a specific project role, like a viewer/watcher. You can give juste the permission to "watch and browse issues" and "comment" in other projects to this role.

Another solution, depend of your plan is to create automations to automatically update one field on the HR ticket (to show the status for example).

Let me know if these solution can solve your porblem, else we can discuss to find one better.

Regards,

JM

[Rita Saad YOUNES]

Hi @JM Perrot  I found a solution is to give her access to the project but to put issue security level so she only see her tickets.

Thank you