Request is not created

[Iuliana Goncharenko]

Hi! I am having issues with creating new requests in JIRA ServiceDesk:
 The request is not created in the following cases:

1. via email 
2. via API (automatically generated error reports)

So, currently the only way to create request in JIRA Service Desk is via Customer Portal

[Tuncay Senturk _Snapbytes_]

Hi @Iuliana Goncharenko 

Could you share a bit more detail about what happens when you try to create the request by email or via the API? For example, are you seeing any error messages?

With a bit more info, we can help pinpoint and fix the problem.

[Matteo Vecchiato]

Hi @Iuliana Goncharenko ,

Welcome to Atlassian community.

It seems there isn't any alert in the Atlassian status. Could you detail the error you are receiving?

Kind regards