Restricted access

[TuboMaq]

I accidentally increased the number of Jira users, but I only use the free account. I have already deleted two users and now have nine. How can I regain access to my account?

[Brant Schroeder]

@TuboMaq Welcome to the Atlassian community

Make sure that your plan is on the free plan you will need to downgrade it by following the steps here: https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/ 

Even after doing that you may still need Atlassian support.  I have escalated this issue to them.  Please downgrade the plan and see if it comes back if not they will be able to assist.  

[Stephen Sifers]

@TuboMaq 

Thanks for reaching out to our Community to figure out how to regain access to your site. It looks like you were able to raise a support request with our teams, and they've already reactivated your subscription.

-Stephen Sifers