Self Service portal and user permissions

[Mitch Aidelbaum]

I have a question on configuring my Service Desk instance.

I have it working so that anyone can create an issue on my Self Service portal.

The question(s) I have now are:

• I don't want people that don't work at my company to be able to get to the self-service portal and be able to search my confluence database.  I'm OK with everyone in the world having the possibility to see the portal but if I have confidential info in there (through Confluence) I don't want the "world" to see that.  Is there a way to link my users to a Google Suite account?

Is it possible to create a connection with my Google Suite users but only have them as "customers".  Every time I open a new ticket on my own, I have to manually add the user into Jira as a new customer. Then I can say any user at @smartbizloans.com has access to confluence.

Thank you for your help!

Mitch

[Mumo Systems]

Mitch,

Make use of organization in your service desk. Have all your company employees in there.

The link below is also helpful
https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Setting+up+service+desk+users

Thanks

Victor