Self-deletion of user licenses (Software and Service Management)

[Rabia S_]

Hi everyone,

For licensed users, self-deletion of user licenses. We giving licence again, then self-deletion. The log image is attached.

There is same problem for Confluence. 

Thanks for now.

[Thiago Masutti]

Hi @Rabia S_ 
I hope you are well.

Could you please share your user directory configuration here?

Also, please check the following KB articles as they could be related to the issue you mentioned:

• JIRA Randomly Deleting/Disabling Users 
• New or deleted users and groups from active directory are not synchronised in JIRA applications 
• Incremental LDAP synchronisation causing user deletion 

Kind regards,
Thiago Masutti