Service Desk API

[AbrahamA]

Hi

Is there service desk API which can tell how many issues breached SLA?

I googled and see that JSD does not have REST API, is there java api support?

Please let me know.

Thanks

Abe

[Ed Martinez · Accepted solution]

You can use the JIRA API and query your project like any other project in JIRA.  I don't know, or think, there is one for JSD.  So you'll have to query for open tickets and do some calculation based around their created/updated timestamps.

[Marc Shepherd]

Is the Service Desk API only for Cloud or is it for server as well?

[Glenn Verrijkt]

Both.

This is the link to the JIRA Service Desk Server REST API:

https://docs.atlassian.com/jira-servicedesk/REST/server/

And here you can find an overview of all available API documentation:

https://developer.atlassian.com/docs/

[Glenn Verrijkt]

There now is a REST API available for Service Desk 3.1 and up:

https://docs.atlassian.com/jira-servicedesk/REST/latest/

It also supports retrieving the SLA info for requests, so you can check whether the SLA was breached or not.

Some more info here:

https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/guide-exploring-the-jira-service-desk-domain-model-via-the-rest-apis

And the original feature request: https://jira.atlassian.com/browse/JSD-107

[Sateesh Chandra]

There is currently no public API for JIRA Service Desk