Service Desk Error- Please help

[Jen Hamilton]

Technical details

Log's referral number: 20409920-a60a-4be1-9e6e-1deffa1c7071

Cause

Referer URL: https://24.238.0.120:8444/browse/NOC2-1

java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10000] - etc....

more

I found the attached rank Error log based on your recommendation Nic, how can I resolve.Lexorank errors.PNG

[Nic Brough -Adaptavist-]

Could you try the lexorank integrity checker and re-indexers?  I cannot for the life of me remember the location, so log in as a full admin and use gg or the search for admin functions and start typing lexorank, you should see it pop out then.

[Jen Hamilton]

Hi Nic,

Please see update to question with the screenshot.

[Nic Brough -Adaptavist-]

I think those need to go to Atlassian!

[Jen Hamilton]

ok thanks