Single Project scoped Rules not working, only Global Rules

[David Loszewski]

Hello,

I was wondering if someone could enlighten me on the use of Global vs local rules?  I have had no luck getting any of my single project scoped rules to work, but when I recreate them as a global rule they work as expected.  Currently, when I create a rule with a single project scope, the rule runs but does not match on anything.   

For example:

If I run the same rule as Global, it works fine.   Obviously the problem that I'm facing currently with running everything as global is that when an issue is created, its' currently running through about 7 different rules right now.

Any help would be appreciated. Thanks!

[John McKiernan]

Hey @David Loszewski 

I may be able to help here.  

Looking at the screenshot of your rule above, it looks like your JQL branch is working off a different project(s). Because of this, it won't work as a single-project rule. 

The best option for you here would be to run a multi-project rule where you can specify which projects you want it to run across. In your case, it would be Asset Tracking, Customers, Customer Numbers. 

A global rule, as you would expect, runs across all of your projects. This is ideal when you want to create one rule that has the power to act across every part of your Jira instance. In this case, it is probably too much oomph! 

When you say: "Its' currently running through about 7 different rules right now." - can you clarify a little further? Do you mean that other rules are being triggered by this one?

Thanks,

John

[David Loszewski]

Thank you John, I'll have to try running it across projects.  For you questions regarding the multiple runs, I think it's because they were triggering on "when ticket is created" but since they were running globally, they would all kick off when a ticket was created in any project.  

My goal is to have it run only if the ticket is created in project AT, the JQL query is because I'm comparing trying to compare the info in the created ticket against info in other projects which I will be linking to.  

[John McKiernan]

Hey David, 

it should only run for when a project is created in AT (from looking at your rule). 

By adding that condition in there, you have ensure that it won't run every time an issue is created (which could obviously cause havoc!) 

Do you have any other rules that might be causing it? May be worthwhile to put the ticket through to support if you can't troubleshoot it :)

Cheers,

John