Suddenly all the team members lost access to the board, even the owner.

[Elina Raimkulova]

Suddenly all the team memebers lost their access to the boards, even the project owner. we can see the tasks, but we can't see backlog and the board. The Jira says that only jira members can have access to the board.

[Carlos Garcia Navarro · Accepted solution]

Hi @Elina Raimkulova ,

If you go to 'Your work' -> 'view all boards', can you see the boards there? and if so, can you contact the admins listed in that list?

[Elina Raimkulova]

I recently found out that we had a billing issue, is that was the problem. Thank you!