The <@{{assignee.properties.metadata.slack_id}}> property does not mention the user in the automatio

[Alexandra O]

Hi guys,

I have an automation in Jira for certain conditions to notify a message to a slack channel, what happens is that with some users the parameter <@{{assignee.properties.metadata.slack_id}}> does not bring the user to mention it in the channel. Could you help me to know how to fix it? Thanks!

[Bill Sheboy]

Hi @Alexandra O 

The Jira user's account ID is different from the Slack user's ID.  The Slack ID values are not stored in Jira.

From what you show, it appears someone tried to add the Slack ID values as entity properties for each user, but the value is missing from one or more users. 

Atlassian wrote an article a while ago describing how to bulk-load the Slack IDs this way: https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

If you are only missing a few (or one) value, you could use the article to repeat the bulk load steps, or follow this recent post to add just one (or a few) using REST API calls: https://community.atlassian.com/t5/Jira-questions/Re-Re-Iterate-through-JQL-result-of-issues-extract-cer/qaq-p/2916834/comment-id/1081211#M1081211

Kind regards,
Bill

[Luiz Ricardo Pereira da Silva]

Hello @Alexandra O ,

If the email address associated with the Slack user account is the same as the email address of the Jira user account, as a workaround, please try using the following:

@{{issue.assignee.emailAddress.remove("@yourDomain")}}

At the moment, I cannot confirm why some instances do not process user Smart Values correctly. This might be the case for your instance. Regardless, please try this approach and let me know if it resolves the issue.

Best regards,