The message was rejected because it was sent from JIRA.

[Shshank Saxena]

Hi,

When I am checking my mail logs, at that time I got this kind of errors.

Thanks,

Shashank

[Gonchik Tsymzhitov · Accepted solution]

Hi, 

could you provide logs? 

Thanks

Gonchik

[Shshank Saxena]

Hi,

I am sending you the screenshot image of logs.

Thanks,

Shashank Saxenaissue.PNG

[Nic Brough -Adaptavist-]

You have set up an email to go out from JIRA back to itself.  It deliberately ignores these to prevent mail loops.

[Shah Yash]

Hi,

Thanks for your reply. I may suspect this but unfortunately I am not able to find where to disable or set the correct option to prevent these.

Thanks,
Yash

[Nic Brough -Adaptavist-]

There are one or more users with email addresses that match the incoming mailbox for Service Desk, or someone has set up an automatic forward back to you.

Start by searching the users in your system for an email address that is the incoming one.