The request send through Email channel

[Liek Wai]

Hi all,

We are having some issues with this.

Those emails sent through the email channel are not logged as Emailed Request and those TO and CC email addresses are not assigned to the Request Participant.

Kindly help with this.

Many Thanks.

LiekWai

[Asha Goyal]

Hello @Liek Wai 

It seems that you are using the Jira servcie management. Could you please double check if all the settings are done as expected. Please refer to the link below to further check:

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

Or if you have any other specific question please share more details.

Thanks