USERS DO NOT RECEIVE NOTIFICATION

[MARY EMANYO]

User is not receiving notifications when assigned to tickets. I have checked all of the common causes that I know of, including: Verified their "My Changes" preference was set to Notify Me Verified they could receive e-mail from Jira(via Adminstration->System->Outgoing Mail->Send Test Email)

I used the Notification Helper to see why they were not receiving notifications. Notification helper says that they are receiving notifications. 

What could be wrong?

[Raynard Rhodes]

You can check the email you're using. See if it has an inbox item and an outbox item.

[MARY EMANYO]

yes it does

[Olga Videc]

Hello @MARY EMANYO 

Did this user receive assigne notification before?

Have you checked or made changes to  your notification scheme?

BR, Olga

[MARY EMANYO]

Hello @Olga Videc ,

Yes please, users usually get notification. But it has been a while they received notifications.

I am an administrator and I do not get notification also.

No changes have been made to the notification scheme