Unable to edit issue as an admin

[Sarah Reyno]

Hi, I am an admin user for the service project was is unable to edit the issue that was created when I submitted the request. Is this because I reported the issue? How can I report the issue and also be able to edit it? I have all the permission necessary. Thank you 

[Fabian Lim]

Hi @Sarah Reyno

I would check that first you have a jira servicre management license and also ensure that you are part of the roles to edit tickets. Most likely you have to be in the service desk team role.

Cheers

[Sarah Reyno]

Hi, thank you for your response. Is the license you are talking about like the following ?
https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-assign-a-user-issues/qaq-p/1302542

[Sarah Reyno]

In terms of permissions, my user role is selected for all roles

[Alex Koxaras -Relational-]

@Sarah Reyno to add to what @Fabian Lim said, you have to check that all the roles that have been assigned to your user have the edit issue permission. If yes, then you should check if your are part of the service desk team. If yes, then check the workflow for any status properties that prohibit you from entering any value on the issue. Out of curiosity, what you are not able to edit? One field or all of them? 

[Sarah Reyno]

I was able to resolve the issue by having the Jira admin add me to as the service desk team. Thank you both for your response!

[Alex Koxaras -Relational-]

@Sarah Reyno kindly mark @Fabian Lim answer as accepted, in order to help others in the community to find right answers. Thank you!