Unable to receive email requests in JIRA

[Jannick Hald]

Our JIRA Service Desk doesn't receive email request in JIRA ServiceDesk.

Also when trying to create a email handler and test it i get the following errors:

Found 100979 unprocessed message(s) in the imaps folder. Only first 10 messages will be processed in test mode.
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
The folder has been closed on us, stop processing any more emails: * BYE JavaMail Exception: java.io.IOException: Connection dropped by server?: * BYE JavaMail Exception: java.io.IOException: Connection dropped by server?
The connection is no longer open, messages marked as deleted will not be purged from the remote server: XXX.XXX.XXX.XXX until the next run.

 Please let me know if there is anymore information you need.

[Thomas Deiler · Accepted solution]

Dear @Jannick Hald ,

this kb article could help.

So long

Thomas

[Jannick Hald]

Thanks.