Update imported issues missing fields

[Alon Erez]

Hi,

We imported data from our previous bug tracking system into Jira. Now we noticed that values of two custom fields are missing. Is there a simple way to update the missing fields?

I tried using the command line to run from csv file using

jira --action runFromCsv --file

and in the file I used updateIssue, but it tried to edit the issue and this fails sometimes because of permissions and validations, so using this will require a lot of changes before it can run smoothly.

I also tried running the regular import from csv, but I could not get it to update an existing issue.

I’m thinking of making the changes directly in the DB, but prefer not to use this unless there is no other way.

Is there a better way to do this ?

Thanks,

Alon

[Alon Erez · Accepted solution]

We ended up writing our own plugin to support updating of existing cusotm fields that were importred to JIRA.

[FagnerF]

Hi Alon,

Regarding this symptom, I'd like to know which version is JIRA running?

Therefore I maybe indicate some plugins in order to achieve this importing correctly.

Additionally, I dug some KBs related to this similar symptom:

• CSV File Does Not Exist;
• Importing Data from CSV;
• Dates Are not Properly Imported from CSV File.

Also, I'm wondering if you have checked into atlassian-jira.logs, in order to figure out some error message that could clarify the root cause, because I found two KBs talking about some error messages in atlassian-jira.logs:

• Incomplete CSV Import when Issue Type Is Not Properly Defined;
• Importing from Bugzilla Causes a NullPointerException.

I hope it can help a little bit.

Cheers