Upgrade storage from JIRA Free to JIRA Standard

[Toko Bintang]

Hallo Mr/Mrs,

My JIRA Account has a storage issue. cause the storage was full, I must upgrade to 250GB. I'm still confused about the payment. At the billing page, the estimated monthly total was USD 86.00 (excluding taxes), but I had a due for today of USD 26.92. Can I get the explanation? What's the difference between paying $86.00 monthly vs. paying $26.00 due today?

And if i were to upgrade the storage, does it mean my company's subscription to JIRA Standard? Not JIRA Free anymore? The last one, can I get the price list for 1 year for JIRA standard?

Thank uu

[Trudy Claspill · Accepted solution]

Hello @Toko Bintang 

This is a user community so we have no information about your billing.

If you have a question about your billing reach out to Atlassian's Billing Support team through this page:

atlassian.com/company/contact/purchasing-licensing

In order to increase your storage capacity you will have to upgrade to a paid Jira plan such as the Standard plan, and Jira will no longer be free. You can find pricing information for the different plans here:

https://www.atlassian.com/software/jira/pricing

[Toko Bintang]

Hello, Mr @Trudy Claspill 

Sorry, I forgot to attach my billing page, and thanks for the explanation, so helpful🙏🏻

can i ask one more question?

Every Jira account has one organization admin (that's my email account). Is the organization admin a user too? If I have 10 team members, excluding my email as an organization admin, it will be charged for 11 users, right?

[Trudy Claspill]

Hello @Toko Bintang 

Yes, the Organization Admin is a licensed product user.

On the Billing page there is a column labeled Users that provides a count of the licenses consumed for the specified product. If you click on that count it will show a list of exactly which users are active, invited, or suspended for product access. The Active users are consuming the licenses.

Organization Administrators are automatically added to the built in group named "site-admins". That group is granted access to all products for your site, so Organization Admins are granted product licenses.