Use webform to create issue in OnDemand

[Everend Thorne]

I own a Home Repair / Remodeling / Service company. We use JIRA to track service requests from new and existing customers. We direct all customers to fill out our online Appointment Request form http://etshomerepair.com/appointment.php This is a simple HTML form which generates an email to an email address which JIRA monitors and uses the JEMH plugin to parse into creating a new issue. Each field in the HTML form corrisponds to a standard or custom field in JIRA.

We want to move from locally hosted to OnDemand but after signing up I see this function/plugin is not available.

https://studio.atlassian.com/browse/JST-5649

Q: Is there another way to do what we need? Give customers the ability to fill out an online form (without prior registration or login) that will generate an issue in JIRA OnDemand.

thanks

Everend

[Remo Siegwart]

Even it looks like you didn't complete your question, this is probably what you are looking for: http://blogs.atlassian.com/2011/12/youve-got-issues-now-you-can-collect-them/

Hope this helps

[Everend Thorne]

wow, quick response Remo! Yes, I was still typing the question when I accidentally submitted it. Then you responded while I was finishing the post. So I'm watching the video now and will update this question after I check it out.

thanks

[Everend Thorne]

Remo, This looks like it could work, however I don't see this plugin listed for supported by JIRA OnDemand.

[Remo Siegwart]

You are right, didn't see that, sorry. Found the corresponding issue which seems to be closed: https://studio.atlassian.com/browse/JST-5657

Let's hope they will add support for JIRA OnDemand in the future.