User accounts locked out

[m]

We have seen several users being locked out over the past 2 weeks, we have looked at LDAP configuration and also tried deleting and re-adding their Jira account but they still are unable to login.

We have a Jira 5 install on another environment and their logins are working fine with that.

Is there any Jira server lock file for a user level or anything in the database we can check?

Thanks

[PauloP · Accepted solution]

Hi Matthew

The only option to "disable" an user account is removing him from the group configured as JIRA USER in Global Permission. From the box, the group is jira-users. For further details, please review the following link:

https://confluence.atlassian.com/display/JIRA/Managing+Users;jsessionid=7A2D3B8696B7A98B8DCD11D7641E891B#ManagingUsers-Deactivatingauser

Also, since you have a LDAP directory, perhaps you may have the same user in both directories (internal and external) which can explain this error regarding a bad directory priority settings. For further details, please https://confluence.atlassian.com/display/JIRA051/Managing+Multiple+Directoriesuse the following link as your guideline:

https://confluence.atlassian.com/display/JIRA051/Managing+Multiple+Directories

Anyway, perhaps you should raise a new support ticket for an advanced assistance.

Cheers,

Paulo Renato