User can create issue even when required field is empty

[Srini Srini]

User are allowed to create issue even when they have NOT provided values for few required field. The required fields are

* Drop down list of values

* Select List

* I have checked the history - everything is ok

* I personally tested this and Jira will not allow me to do so

* The issue is not always

* I have no weired settings in workflow - which might purge the values - as few ticekts do have the values when provided durinig issue creation

One pattern I have noted it

* When the values are missing - I do see that few other fields are also missing values that have been provided

Now my questions is

- How do I start troubleshooting this - is there any logging option available to see what is happening when the issue is created

- Waiting for your other expert suggestions too

- am running Jira 3.13.4 - so wanted to check here before going to Atlassian Support

[Jobin Kuruvilla [Adaptavist]]

There is definitely weird going on. The first step will be to find a scenario that can reproduce the issue all the time. If you can do that, you can may be turn DEBUG on at root level and see what is going on!

I am guessing you are not seeing any errors when this happen?

[Srini Srini]

Will do that, have to wait till Monday as the users have to start entering issues.

-Srini

[Srini Srini]

It happens when using UI of Jira and not always

[Renjith Pillai]

Is this error happening using the UI of Jira or via any of the APIs?