Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

User listed twice when adding them as watchers

Mikael Sandberg
Community Champion
July 10, 2018

We are currently in the middle of an AD migration, and to complicate things we are also changing usernames at the same time. In order to make the transition as painless for the user as possible, we switched the username to be our email addresses. Now to my question, this morning I started to notice that some users shows up twice when searching on their names. The only difference is the display name, and it is only on a subset of users. My only explanation is that these subset of users just used their new usernames instead of the email address when trying to log on and now there is an entry somewhere in a table that if referencing the new user name. I checked the cwd_user table and everything looks good in there. Just wanted to check and see if someone else have ran into this issue before. 

1 answer

1 accepted

0 votes
Answer accepted
Josh Loe
Contributor
July 10, 2018

Mikael,

What version of JIRA are you on?  It sounds very similar to  JRASERVER-62628 Users appear multiple times in the user picker for Watchers, Users & Roles, Reporter, Component Lead, and other fields.

 

- Josh Loe

Mikael Sandberg
Community Champion
July 10, 2018

We are on 7.3.8, and yes, that sounds similar to JRASERVER-62628.

Suggest an answer

Log in or Sign up to answer