User shows they are a member of site-admins, but site-admins shows they are not.

[Alairion-GD]

I'm trying to remove our initial admin user before my trial expires, so we don't need to pay for it.  I started by removing them from the Org Admin.  Don't worry, I made sure we had another Org Admin first.  Then, I revoked site access.

Now, I want to remove them from site-admin, then delete them as a user.

Their user profile shows they are a part of the site-admins group. I try to remove them from that page from the "..." menu, but I get the error, "Had trouble removing user from site-admin group." The site-admin group page does not show the user as a member.

What do I need to do?

[Alairion-GD · Accepted solution]

I checked today, and it looks like the user has been removed from the site-admins group.  I'm not sure what changed.  Perhaps Atlassian has a batch job that does this?  Maybe they logged the error and now fixed it?  Very strange.  Anyhow, it has been solved.

[Cristian Ionescu]

Hi Alairion,

Maybe this will help you:

https://community.atlassian.com/t5/Atlassian-Access-questions/How-to-remove-an-Org-and-site-admin/qaq-p/1149870

[Alairion-GD]

It does not, unfortunately.  That is the very place I started. 

As I stated previously, I have already removed them as org admin, and I am unable to remove the user from the site-admins group.