User unable to search a ticket by custom field

[Shaan]

Hi,

users/agents are unable to find the tickets when they provide the numbers/text in the search box? I have a custom field with values in it.I want to search a ticket by that value of a custom field. Can anybody help

Thanks

[Thomas Deiler]

@Shaan, it is possible, that the custom field was not set to be indexed when created?

Goto the custom field page and click on edit of your specific custom field. Then there is a select list named 'Search Template'. If it is 'None' the field is never searched.

[Thomas Deiler]

Dear @Shaan,

was my answer good enough to be accepted?

Many thanks

Thomas

[Shaan]

I tried using your steps but not sure that worked. To my knowledge it is the type of field which we are using 

[Thomas Deiler]

Dear @Shaan,

was it "None" or not?

So long

Thomas