Users listed in custom field not getting email notifications

[Sergio]

Hi all,

I have a problem with email notification for users listed in custom field 'user picker' (multiple users).
These users not getting notification for all events (Issue Commented, Reopened, Resolved etc) and also its not mentioned in the log file of JIRA too.

I have checked Notification Scheme, user profiles (My Changes option in the user's profile set to Notify Me) and Notification Helper - but users still not get any emails.

Notification Helper said that all is OK:

2014-12-10 18-10-51 Notification Helper - Google Chrome.png

Why this happens? How can I fix that?
Many thanks!

[Christian Czaia [Decadis AG] · Accepted solution]

Just a quick question, do these users have the browse project permission or are security levels involved?

[Sergio]

Thanks @Christian Czaia ! "Browse Project" permission resolved this issue for me. Thanks a lot!