Using Status Lozenge In Jira Automation Comment (or other text formatting)

[Nicholas Schneider]

Inquiring about whether it's possible to use some form of formatting to provide a status lozenge via an automation comment on an issue in Jira. The editor for comments in Jira's automations only provides a plaintext interface.

Example:  

The text formatting documentation does not seem to provide a method to do this. Old legacy documentation of a status macro exists, but does not appear to work in the new editor, which is to be expected given its legacy. Is there some method of doing this in the new editor?

Thanks!

[Rahul Kumar · Accepted solution]

Hi Nicholas,

Thanks for using Atlassian Community!

We cannot have the status lozenge, as of now, using the automation rules. Capability to enable the rich text compatibility for A4J is being tracked under the below feature requests :

• https://jira.atlassian.com/browse/JRACLOUD-77374
• https://jira.atlassian.com/browse/JRACLOUD-77251 

Thanks,

Rahul

[Bill Sheboy]

Hi @Nicholas Schneider -- Welcome to the Atlassian Community!

I believe that is possible, and you will need to experiment a bit to make it work.

I recently created a monthly calendar in an issue description using such formatting with an automation rule.  The way I found the correct formatting, panel/macro codes, and logic to make it work was:

• create a test issue
• edit the description and/or comment to contain the formatting you want manually, saving your changes
• using advanced issue search to find your issue, export the fields to CSV
• open the results and examine the contents to find your formatting
• paste that where you need it in your rule, and edit accordingly

Best regards,
Bill

[Nicholas Schneider]

Hi @Bill Sheboy -- thanks for the suggestion!

After doing so, I found this to be the internal representation of the status in the CSV:

{color:#00B8D9}*[ TEST STATUS ]*{color}

When passed exactly like that from the Jira automation comment, instead of showing up as a status it simply shows up as the bold text "[ TEST STATUS ]" with a color.

How it should show (from the test issue): 

How it shows when attempting to use the plaintext format: 

I've also tested several variants of the formatting to see if any of them would prompt it to use a status:

{color:#00B8D9}*[ TEST STATUS ]*{color}
{color:#00B8D9}[ TEST STATUS ]{color}
{color:#00B8D9}*[TEST STATUS]*{color}
{color:#00B8D9}[TEST STATUS]{color}
[ TEST STATUS ]
*[ TEST STATUS ]*
[TEST STATUS]
*[TEST STATUS]*

Each of these again resulted in some odd output:

[Bill Sheboy]

Hi @Nicholas Schneider 

Thanks, and short version answer:

• I believe you have uncovered a defect/documentation error
• If you are are on a paid license for Jira, I recommend you ask your site admin to submit a defect here and post what you learn from customer support: https://support.atlassian.com/contact/#/

Longer answer:

I was able to reproduce your results, and when I copy/paste (or directly enter) a status macro in a comment it works as expected with the lozenge.

I also tried to get the information using the REST API (rather than the export) and got the same results.

The documentation for the text formatting does not show the status macro feature: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all

So my hypotheses are:

1. there is some undocumented markup/setting, which cannot be exported and so we cannot use it manually in a rule as it is unknown
2. the act of exporting (or exporting to the REST API) remaps the markup into something else, not matching the values needed for the status indicator macro