What would be the best product to gather user feedback?

[jbayascas]

Hello!

We are using JIRA Software, including JIRA Discovery and are starting to investigate JIRA Service Management. 

Our current issue is to have all feedback gathered from the customer success team and the sales team in one place only, to help us decide the importance of all the requests. We currently have feedback spread among different tools, some of them outside of JIRA products and we would like to centralise it all.

However, for JIRA Discovery we have seen it can become very messy very fast, since it is a huge list of items and for JIRA Service Management we see that it might not be the correct product for this purpose.

We were wondering what would be the best way to centralise all the feedback, for which we would have the following information: Feature for which the feedback is given, reporter (client, internal...), feedback criticality (critical, necessary, nice to have) and description of the feedback.

What could be the best way to proceed? How do product teams usually organise user feedback? 

Thank you very much in advanced!

[Nikola Perisic · Accepted solution]

Hello, here I see two possible options:

1. Create a Confluence space where you will be gathering all of the feedback from the other platforms 
2. Create a dynamic form in JSM where the users will give out the answers based on the questions

Hope this helps.