When I change reporter in serivce desk they don't receive e-mails. How can I change?

[Robert Egan]

When I create an internal service desk issue and change the reporter from a colleague to a costumer. The costumer won't receive any notification. Not when it's resolved or whenever. Is there a solution?

Thank you!

[Evan Winter]

Does the issue have a Customer Request Type set?

When you create an issue internally, I think it defaults to "None" -- and I believe customers won't receive emails about it until it has a valid Customer Request Type.

[Evan Winter]

On the View Issue screen, it's in the "Service Desk Request" section and the field is just labeled "Request type" (in my version of JIRA at least).

[Nir Haimov]

did you check the notification scheme of the project?