Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

When a issue is created whether automation rules run first or the notification

Rohit Yadav
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 3, 2024

While setting up the project I came across the below scenario where I have to send a notification to the assignee about an issue creation. 

However the Assignee is assigned using an automation rule. 

Now I need to understand whether an automation rule runs first or notification as understood form one of the post that both runs independently.

Currently the Assignee receives the email inconsistently, can someone help me resolve this issue

2 answers

1 vote
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 3, 2024

Hello, Good day. As you are using automation to assign the issues, you can create a second action on the same rule to send email notification to the assignee. This should help address intermittent failure. 

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 8, 2024

Hi @Rohit Yadav -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Kind regards,
Bill

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events