When closing a ticket mark the resolution as done

[David Richardson]

Hi All

I am wanting to set up an automation that when I move a ticket from waiting on customer to closed it updates the resolution to done. 

I have got this far but can't find anything on the right that is to with resolution.

Please help what am I doing wrong?

[Harrison Ponce]

Hi @David Richardson ! Great question!

For automation, you can use the Edit Issue action and choose the Resolution field to define the specific resolution you want to set.

Automation is great, especially if you want to conditionally perform actions.

Is there a reason you don't want to set the resolution via the workflow? Usually you can prompt users with a screen during the status transition to let them pick which resolution fits best. You can also modify the transition so that it auto-chooses the resolution every single time during the workflow transition, which might work out smoother than an automation?

[David Richardson]

Hi Harrison 
Thank you for your reply. I am happy to try the way you have suggested. 

I am very new to Jira (only a week in), do you have a guide on how to setup what you have said above?

Thanks David 

[Harrison Ponce]

These two free courses from Atlassian University should cover what you need to know about screens, workflows, and actions you can do.

• Configure workflows and notifications in Jira projects
• Getting more from Jira workflows

Most starter projects already show the resolution field on the resolution screen (moving to a "Done" status), so you might want to remove that if you're going to automatically apply it anyways.

Out of curiosity, how is your team differentiating work that was cancelled, duplicate, won't do, etc. if not using the resolution options?

[David Richardson]

@Harrison Ponce I have added the below. Is this what you were meaning I do? If yes should it now send to the person who logged the ticket to mark it as resolved? Is there a way we can set it to resolved without asking the reporter to do it?