Why does JSM use [system] in issue type names ?

[Kris Dewachter]

Hi All,

I've been asking myself this question a few times, but never found the answer.

Why do the default issue types in Jira Service Management have the [system] prefix ?

• [system] Incident
• [system] Service Request
• [system] Problem
• ....

No other Jira product use a prefix. There is no "[system] Epic" in Jira Software.

In all my JSM implementations i've created my own "Incident", "Service Request", .... issue types, and don't use the [system] issue types. I've never encountered any issues.

Does anyone know why these prefixes exist ?

Best regards,

Kris

[Rik de Valk]

For some reason, Atlassian prefixes the JSM issue types that way. They have documented that here: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-system-issue-types/ 

But they do not explain why, nor if changing the names affects any functionality. But in my experience, there is no impact in renaming the issue types. 

Have a nice day, Rik 

[John Funk]

Hi Kris,

I have wondered that myself, and I don't know. But you are also fine to do what you have done. 

[Nikola Perisic]

Hi @Kris Dewachter ,

My guess here is this is how it was implemented. Now was it a mistake from the developers, guess we will not know this. Interesting thing that you have noticed this.