Why doesn't my custom field display?

[Jamell Caswell]

I created a custom field, added it to a screen, but unless I configure a default value or put data in the field when I create the ticket, the field doesn't display.  Can someone help me so that my custom fields always show whether there's data in the field or not?

[Sramanth Pandeti]

Hi @Jamell Caswell Welcome to the Atlassian Community!

Unfortunately, the field will only be visible on the view issue screen when it has a default value or if there are any options filled out from the field. 

It looks like there is a workaround (link below), but I'm not sure if it will work as I haven't tested it https://community.atlassian.com/t5/Jira-Core-questions/How-can-I-display-empty-custom-fields/qaq-p/445311

[Mikael Sandberg]

Hi @Jamell Caswell,

Welcome to Atlassian Community!

What you see is expected behavior, Jira will not show custom fields unless they have a value.