admin status?

[Steve Maslanka]

Sorry for the noob question, but all the documentation i've found shows a different UI or references options that I can't find. I need to add add a user to my project but and not seeing how, and think i might not have admin privileges. how can I tell what is my status?

[Bastian Stehmann]

Hi @Steve Maslanka,

just as additional Info, it seems that you are on cloud, is that right?

Please make sure, that you view the documentation for cloud version and not for server version.

You can choose that on the top right Corner of the documentation:

[jesusoros]

Hi @Steve Maslanka,

What version of Jira are you using? That would help, because you can check if you have admin rights, if the options System, Issues, Add-On, Users, etc. options are available.

Please let me know se I can tell you where to click :)

[Steve Maslanka]

I'm on the version that has no header... 

Jira Service Desk Application 3.3.0-OD-1000.4130.0

[jesusoros]

Hi Steve,

Can you add a screenshot of the page you're accessing? I found the documentation about how to add users ( https://confluence.atlassian.com/servicedeskserver033/setting-up-service-desk-users-861255260.html ) but I find it interesting that your version has no headers :)

[Steve Maslanka]

thank you for taking a minute to help!

[Steve Maslanka]

[Steve Maslanka]

hmmm... i've replied with screenshots twice and they are not sticking to the thread.

[jesusoros]

hehehehe no problem Steve, I don´t think you have Admin rights on your project.

Try clickin on the 3 lines on the far bottom left side (2 icons above your profile pic) and check if you can find the option Site Administration, if you don't that means thaht you cannot add people.

You can check who was marked as the Project lead by clicking on the name of your project (3 icons above the Active Sprint text on the withe column on the left) and select the option View All Projects and look for your project and on the comuns check who is the Lead. He will be able to either provide you Admin rights on your project or add the people you are requesting.

Pleas elet me know if it helps :)

[Steve Maslanka]

got it, thank you.