big picture start and end date changes automatically after page refresh

[Saqib Dar]

Hi family,

we are using a big picture add-on on the evaluation license right now.

I am setting start and end dates on an issue but when I refresh the page the date shift to other dates. for example, I set the start date as 10 June and end date 17 June after refreshing page it shifted to start date 11 June and end 18 june. 

How to fix the above issue.

Thanks in advance

[Anna-BigPicture · Accepted solution]

Hi @Saqib Dar

Does the problem still occur?

This article may be helpful regarding Start & End Dates synchronization: BigPicture tutorial - Dates synchronization.

Please tag me if you have further questions.

[Saqib Dar]

thanks @Anna-BigPicture for your support

[David Villacampa Rodriguez]

Hi @Anna-BigPicture 

It is still happend (23/10/23) or maybe we are doing something wrong :(

Regards!!

[Kawsar Islam]

@Anna-BigPicture I have project in Jira cloud and we are using big picture for few months. Today I noticed that big picture automatically removing the Target start date and Target End date from the issues. These happened for few projects, I need the work around and advise from you.

Thanks

Kawsar

[Brant Schroeder]

@Saqib Dar You need to see how your synchronization is set up on your start and end date.  Depending on how you have it configured there are dependencies on your Gantt that could impact the dates, estimates, or other factors.  I would suggest looking at the Gantt and at your settings https://wiki.softwareplant.com/doc/all/app-configuration/general/tasks/start-end-date-fields

[Saqib Dar]

thanks @Brant Schroeder  for the support