can jira service desk ignore the email format

[hdi_kwilliams]

We are trying trying to build a service desk ticket from an email. The from address is 6767@s2k8ch1app. Can this email format be ignored and a ticket created?

[hdi_kwilliams]

Hi Thomas,

The email address is malformed, it does not have the '.xxx' suffix. We think this is the reason service desk fails to make the ticket. Hence, the question.

[Thomas B]

When an email is sent to 6767@s2k8ch1app the issuetpye that is linked with that email will be opened. What do you mean can the format be ignored?