hello everyone,
in the company we use Jira service management to allow users to create an issue by requesting a temporary company car. I created the “plate” fields, with a list of car license plates, pickup and return date. Also there is an app, with a calendar, that shows the license plate already in use or not. I would like to implement, that when they select a plate already assigned to some issue in the same selected time frame, a pop-up or something appears, telling the agent that the plate is already in use. So they don't have to go out of the ticket and look on the calendar. What is possible to do?
Thanks
Hello @Mattia Battan
I have a perfect solution for you that matches your use case perfectly. Booking by Apwide is the app that has this use case that lets you to book your own company vehicles:
I've made a video on company vehicle booking, which you can see here: https://youtu.be/bZhBt3VA23k
Also, you can try the Booking app from the marketplace: https://marketplace.atlassian.com/apps/1236123/booking-resource-reservation-for-jira?hosting=cloud&tab=overview
Thanks for highlighting our Booking App.
@Mattia Battan > I'm the product manager, so feel free to reach out to me if you need further assistance with the app.
Have a nice day,
David
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Hi Mattia,
As Vronik said, some things can be solved by Automation. However, I must say that it won't be as straightforward as just that, due to the calendar part.
JSM would need a way to get the info from the calendar, do some checks, and automate the actions afterwards. Here's a page on Automation for you: Automation overview
To get you started, it would be a great idea to see if our marketplace has the integration/app that you need to allow JSM to check the calendar. Here's the link: Atlassian Marketplace
Moreover, if you require professional assistance to come up with a solution for you, you may seek help from our Atlassian Partners here: Partner Directory
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I suggest that you have a look at our app Raley Bookman - Assets Reservation from JSM portal.
It seem to be exact match for your use case. Your feedback is most welcome!
Best,
Vlad | Raley
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Hi
I think your ideal solution is automation
Regards
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Hi Vronik,
do you have any idea how possible to do this?
I've thought about it a lot, but I wouldn't know how to get it to read among all the open issues + assigned license plate, the range of pickup + return date and most important to trigger something that alerts the agent right away.
Thanks
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