change issue status

[Wafa SELLEMI]

Hi, 

I have two linked issues having the same type but in differents status. 

I'm trying to automatically change the status of one to the status of the other using a manual trigging automation 

This rule doesn't work when issues' status are not successive.  

Could you please help to find other solution.

thanks

[Wafa SELLEMI · Accepted solution]

@Stefan Salzl @Jack Brickey 

Hi, 

I have this Workflow:

My automation dosen't work when it takes more than one transition to reach the new status

Example:

     Requested change:   from "Draft" to " Approved "

    Possible transitions : Draft --> Review --> Approved    Or  

                                      Draft --> Review --> Checking --> Approved 

Is there any change to be made to the automation  or I have to implement another solution

Thanks 

[Stefan Salzl]

As far as I got it right:

for example you have Request A and Request B. Request B is linked to Request A.

Within Request A you click the manual trigger and expect Request B to be transitioned to the same status than Request A.

The point is within your workflow issues cannot transition "globally" from any status to another one.

eg.:

Request A is in status "Checking", Request B in status "Draft" --> If you know trigger the automtion rule within Request A the transition action cannot be done as it is trying to transition Request B from "Draft" --> "Checking" but the workflow doesn´t allow such a transition (as seen in the screenshot). 

Best
Stefan

[Wafa SELLEMI]

Thanks for your prompt response. 

Using "Allow transition for all status " is not suitabale for me. 

Could you please help me to find another solution ?

thanks

[Stefan Salzl]

I guess it‘s a question of yout requirement and/or your way of working. 

I get your point that global transitions are not an option. Workflow are designed to follow a certain process. There comes the difficulty:

as it seems the linked issue you r trying to transition is not in the correct. otherwise it could inherit the status from the trigger.

Or maybe the requirement needs to be broken down into different behaviours on different conditions.

Best
Stefan

[Stefan Salzl]

If this could solve your problem please consider to click the "Accept" button in order to have this question marked as solved.

[Wafa SELLEMI]

Hi, 

 Unfortunatly it doesn't solve my problem but it makes sense. 

Thank you for your quick support,

[Stefan Salzl]

Hi @Wafa SELLEMI and welcome to the community,

Could you please also add a screenshot of the involved issues? That might make it easier to understand and analyze your problem/requirement.

Best
Stefan

[Jack Brickey]

Not sure what you mean by "successive". However, the transition of the linked issue will only work if allowed by the workflow, I.e. there is a transition from the current status to the new status. If this is what is preventing the automation to run as you desire then I suggest changing the workflow to use the "all" transition for all statuses.