custom field change doesnt appear in issue history

[r]

Hi,

we've just migrated to jira 5.1.4 and noticed, that a change of a custom field value on an issue is not stored in the issue history.

I would be grateful for any ideas of what the problem coud be

thanks

Rad

[Udo Brand · Accepted solution]

1. Backup your JFS settings
2. uninstall JFS
3. Shut down JIRA.
4. Delete contents of the <tt>JIRA Home Directory\caches\indexes\changes</tt> directory
5. Delete contents of the <tt>JIRA Home Directory\caches\indexes\comments</tt> directory
6. Delete contents of the <tt>JIRA Home Directory\caches\indexes\entities</tt> directory
7. Delete contents of the <tt>JIRA Home Directory\caches\indexes\issues</tt> directory
8. Remove the content of the following directory:
   • <JIRA Home Directory>/plugins/.bundled-plugins
   • <JIRA Home Directory>/plugins/.osgi-plugins
9. Restart again.
10. Perform re-indexing
11. Install JFS again
12. import your JFS settings

It worked on our side (don't ask me why)

Udo

[r]

Thanks Udo, your suggestion + suggestion from Atlassian support (points 3 to 10 from your list + deleting directory Catalina located under <tt>$JIRA_INSTALLATION\work)</tt>worked!

I appreciated your help,

Regards,

Rad

[Anthony Van Alphen]

I have used the same workaround with success - however it seems that if I stop/start my JIRA instance I get the same problem and have to go through the full cycle above to make all correct - Is there still a JFS root cause issue that needs to be addressed?

[Udo Brand]

Hi Anthony, If I member it correct we didn't had the the JFS plugin installed correctly with the patches provided by quisapps. After we did that we had no further issues.

[Anthony Van Alphen]

Can you provide your JFS version and applicable patch versions? - Thanks

[Udo Brand]

Sorry I can't (not with the customer anymore). Please see here: http://www.quisapps.com/confluence/pages/viewpage.action?pageId=3047432

[r]

i tried to change the custom field value by editing the issue and using postfunction "Update issue custom field" but i cant see the change being recorded in the issue history

[Renjith Pillai]

Can you elaborate, how is the change being done? Is it done using a standard JIRA workflow action or Edit or is it done by the plugin?

[r]

we use JFS plugin too...

[r]

yes, we use third party plugins

[Udo Brand]

We have the same issue. Atlassian think it might be due to a third party plugin (in our cases the JFS Plugin). We were not able to confirm it yet...

[Udo Brand]

Have you any third party Plugins installed?